Refund and Returns Policy

Refund and Returns Policy

At MGCraftHostSkill, we are committed to providing high-quality digital marketing courses and ensuring customer satisfaction. However, we understand that sometimes circumstances change, and you may need to request a refund. Please read our refund and returns policy carefully before purchasing any courses.

1. Eligibility for Refunds

Refunds are available under the following conditions:

• Within 7 Days of Purchase: You may request a refund within 7 days of purchasing a course, provided that you have not accessed or completed a significant portion of the course content.
• Access Restriction: If you have accessed more than 20% of the course or completed any downloadable materials, assignments, or certifications, refunds will not be eligible.

2. Non-Refundable Conditions

We do not offer refunds in the following cases:

• Course Completion: Once a course has been accessed or substantially completed, refunds are not available.
• Promotional and Discounted Offers: Courses purchased during sales, promotions, or special offers are non-refundable.
• Change of Mind: Refunds will not be granted if you simply change your mind after purchasing a course or due to lack of usage.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Email Request: Send a refund request to [support@mgcrafthostskill.online] with your order details, including the course name, purchase date, and reason for the refund.
2. Review Process: Once we receive your request, we will review your eligibility based on your access to the course content and notify you of our decision within 7 business days.

4. Refund Processing

• Approved Refunds: If your refund is approved, the refund will be processed to the original payment method. Please note that it may take 5–10 business days for the refund to reflect in your account, depending on your payment provider.
• Partial Refunds: In cases where only a portion of the course has been accessed, a partial refund may be granted at our discretion.

5. Course Transfers

In certain cases, instead of requesting a refund, you may opt to transfer your course enrollment to another course offered by MGCraftHostSkill. This is subject to availability and approval.

6. Exceptions to Refunds

Refunds will not be provided for:

• Technical Issues: If you face technical issues accessing the course due to your internet connection, device, or browser settings. Please contact our support team for assistance before requesting a refund.
• Failure to Complete: Refunds will not be provided for failure to complete the course due to personal reasons once a significant portion has been accessed.

7. Contact Us

For any questions or to initiate a refund request, please contact us at:

• Email: mgcraft01@gmail.com